Lenasia Extension 5 Clinic under fire for patient treatment
It is known that public clinics can become overcrowded, and long waiting times are common.
The Lenasia Extension 5 Clinic is facing growing criticism from patients, with reports emerging of individuals being turned away without assistance after waiting for hours. One patient, who was feeling unwell, claimed she was directed to the Lenasia Extension 2 clinic due to her residence in Lawley Station, despite having waited two and a half hours to retrieve her file.
This situation raises concerns about the clinic’s admission policy. Sandile Gwayi, the Johannesburg health district manager of communications and stakeholder management, stated to the Lenasia Rising Sun that patient admissions are not determined by home addresses.
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“Government policy stipulates that patients can go to any facility of their choosing,” he said.
However, the clinic’s actions appear to contradict this policy, leaving patients frustrated and disillusioned.
It is known that public clinics can become overcrowded, and long waiting times are common. Gwayi noted that the average waiting time for patients at clinics is 180 minutes, while those who are seriously ill and in need of emergency medical care should expect to wait between zero and five minutes.
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The question remains: Is the Lenasia Extension 5 Clinic adhering to these standards?
For those wishing to report grievances experienced at any clinic or hospital, call 0800 203 886 (toll-free), email [email protected], or send an SMS to 35023.
